Privacy policy

1 DATA USE POLICY
1.1 Respect for privacy
SERVITHEN is committed to protecting and respecting your privacy.
Our privacy policy explains the type of personal information we collect, why we collect it, how we use it, what control you can exercise and how we protect it. This privacy notice applies to personal data that we collect via our SERVITHEN website or that you provide to us directly (for example when you visit our premises, at trade fairs or events).
It is important that you read this privacy notice and all the terms and conditions that we make available to you from time to time. This Privacy Notice complements and is not intended to override any other privacy notice.
By sharing your personal data with us, or by continuing to use our websites, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal data we collect about you and wish to be transparent about how we process it and give you control over it.
1.2 Use of personal data
We only use your personal data where we are authorised to do so by law. In general, we use your personal data in the following cases:- When we need to implement the contract that we are about to enter into or that we have entered into with you;
– Where it is necessary for our legitimate interests (or those of a third party) and where your interests and fundamental rights do not conflict with those interests.- Where we need to comply with a legal or regulatory obligation;
– To provide and improve the service, products and experiences you expect from us.Generally, we do not rely on consent as a legal basis for processing your personal data other than to send you marketing information or where we need to transfer your personal data outside the EEA in order to respond to your request.You have the right to withdraw your consent to no longer receive commercial information at any time; to do so, please contact us at info@servithen.fr.We will only retain your personal data for as long as is necessary for us to use it in the ways described in this privacy policy and as required by law.

The actual period for which we store your personal data varies depending on the type of personal information and how we use it. For example, when you purchase a product from us, we store information about you and your purchase for at least the duration of the warranty.

2 PROTECTION OF PERSONAL DATA
We are committed to protecting your personal data. We use appropriate technical and organisational means, such as encryption, to protect your personal data and privacy, and we check these regularly. We protect your personal data through a combination of physical and IT security controls, including access controls that restrict and manage how your personal data is processed, managed and handled. We also ensure that our staff are properly trained in the protection of your personal data. Our procedures mean that we may occasionally ask you for proof of your identity before sharing your personal data with you.

3 PERSONAL DATA COLLECTED

We collect your personal data in order to offer you the products and services you require and to improve the services, products and experiences you expect.
The notion of personal information differs slightly throughout the World. To guarantee your privacy and the protection of your data, we define it as any information that can be used to identify you or any other living person.
In the course of your interactions with us, you may share or we may collect the following personal data:
– Identity Data – including full names and titles, user name or other similar identifiers, gender;
– Contact Information – including your address, country of residence, e-mail address, telephone number, fax number;
– Financial data – bank details and information relating to your means of payment;
– Professional data – including diplomas, qualifications and professional experience;
– Transaction Data – including your order history, the products and/or services you have ordered, and any other data relating to your account or orders;
– Technical data – including IP (Internet Protocol) address, your connection identifiers, browser type, time zone, interaction data and time, types of browser plug-ins, operating systems, platform and other technology relating to the devices used to access the website or the apps;
– Profile data – including your username, password, reviews, survey responses;
– Usage Data – including information about how and how often you use our products, services, website or mobile applications;
– Commercial Data – including your preferences for receiving commercial information from us and your communication preferences.

In some cases, we will need this information in order to provide you with a product or service that you have requested; for example, we need your payment details when you order a product, and your address in order to deliver it to you. Where we are required to collect personal data by law, or under the terms of an existing contract with you, and you do not provide it, we may not be able to fulfil the contract and may have to cancel the current product or service, in which case we will notify you in good time.

If you share other people’s data with us (for example, if you have purchased a product or service for a third party, or if you register another person with a SERVITHEN mobile application or website), it is your responsibility to verify that such person agrees to share their personal data with us and authorises us to use them in accordance with the terms of this Privacy Policy.
We also collect, use and share anonymous and aggregated data such as statistical or demographic data for various purposes. Although this data is derived from your personal data, it is not considered personal information insofar as it does not directly or indirectly reveal your identity.
We do not collect any particular category of personal data about you (including information about your race, ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, data relating to your state of health, genetics or biometrics).